Citibank's "tough patooties" customer service charter

Adam Schwab writes:

from Crikey .....

Taxing at double time to pay for Abbott's baby bonus

Glenn Dyer writes:

February 13 marks the two-year anniversary of the Australian government's historic apology to its indigenous population.

Israel's decision to approve 1,600 new homes in an ultra-Orthodox East Jerusalem neighbourhood is undermining Middle East peace talks, US Vice President Joe Biden said in Jerusalem on Tuesday.

Earlier Tuesday, the Interior Ministry approved the building of 1,600 new housing units in Ramat Shlomo, with a ministry official saying the plan will expand the ultra-Orthodox East Jerusalem neighbourhood to the east & to the south.

The New South Wales Greens have raised concerns about new gun laws which mean security guards can now carry high-powered firearms.

The new regulations were gazetted just before Christmas, and in parliament this week the Greens unsuccessfully tried to disallow them.

The Greens MP Lee Rhiannon says it is an unwarranted relaxation of gun laws.

"Security guards will have more powerful weapons," she said.

"Weapons that have been used in massacres here and overseas."

Under the changes a security guard will need authorisation from the Police Commissioner to be given access to the weapons.

(Gosse's Bluff, Australia)

The New South Wales opposition leader Barry O'Farrell has shrugged off reports of a back-handed insult from his party's federal leader.

Tony Abbott is reported to have told a partyroom meeting yesterday that the federal opposition would not win the next election by adopting a 'Barry O'Farrell-style small target strategy.'

The comments have been gleefully picked up by the state Treasurer Eric Roozendaal who brought a picture of a very small target into the Upper House question time.

He says it is a severe indictment.

"Even your pin up boy is saying what you are saying behind Barry O'Farrell's back," he said.

Silvio Berlusconi has been accused of persecuting the family of the murdered Russian spy Alexander Litvinenko. Walter Litvinenko, the former KGB agent's father, says the Italian PM’s chummy relationship with Vladimir Putin must be behind repeated delays in processing his request for asylum in Italy where he now lives. And the 71-year-old says his family have been harassed by local police, their business closed down - and are now dependent on charity.

Australian of the Year Professor Patrick McGorry has thrown his weight behind calls for a Senate inquiry into the Church of Scientology, saying the church's teachings are putting Australians' lives at risk.

Professor McGorry, a world-renowned youth mental health expert, and two other respected Australian psychiatrists are supporting independent Senator Nick Xenophon's efforts to set up an investigation into the church's activities and its teachings on psychiatric care.

Professor McGorry says it is time to put the Church of Scientology under the federal parliamentary microscope.

US Vice-President Joe Biden has condemned Israel's approval of 1,600 new homes for ultra-Orthodox Jews in East Jerusalem.

Mr Biden, in Israel as part of US attempts to kick-start the peace process, said it was "the kind of step that undermines the trust we need".

Palestinian leaders also condemned the controversial move.

Israel insisted it was a procedural step with no connection to Mr Biden's visit.

Last night on Q&A Julie Bishop showed her ability to use the force: "I find your lack of faith... disturbing".

http://www.crikey.com.au/2010/03/09/deathjulie/?source=cmailer

Over the 12 months since the tragic tale of the deaths of six Afghan civilians - including four kids - killed last year in a raid by Australian forces, video journalist Sophie McNeill and chief producer Geoff Parish have been assiduously digging into that story.

And tonight - some chilling new developments. A warning, though - there are images in their report that could disturb some viewers.

http://www.sbs.com.au/dateline/story/transcript/id/600357/n/Questions-from-Oruzgan

from the ABC

Opposition Leader Tony Abbott has apologised to his colleagues for not consulting them before announcing a Coalition plan for a paid parental leave scheme.

Facing Coalition MPs today in the wake of the announcement, Mr Abbott said sometimes it was necessary to make a "leader's call" over some issues, and "sometimes it is better to ask forgiveness than permission".

A joint partyroom meeting today saw almost 20 MPs speak about the plan, which would see Australia's biggest businesses taxed by an extra 1.7 per cent.